November 6, 2023 by Emmanuel Bonnet
Boost your Salesforce apps with outsourced agile business descisions
Maximizing Salesforce Lightning Efficiency with Low-Code Business Automation Tools
In 2023, 50% of our clients use a Business Automation tool like IBM ODM (Operational Decision Manager) or Red Hat Drools (aka IBM Decision Manager Open Edition) in combination with their custom Salesforce developments.
Why such success?
The integration of Salesforce and business microservices: A winning combination
The combination of Salesforce with business rule management systems offers a range of essential benefits.
BRMS act as a service manager to externalize, automate, and execute complex decisions based on easily modifiable business rules.
The integration of BRMS systems allows for treamlining processes, optimizing data management, and improving decision-making, all without the need for complex coding using low-code business interfaces.
These technologies offer the following benefits:
External Business Services : Creating external “business services” is the best compromise to combine the (sales)force of a business process management UI creation tool and the need to quickly modify certain calculations, decisions or validations qthat are required during the process.
Auditable Decisions : Through governance platforms, these rules are auditable :
- During the writing phase, to validate regulatory/internal aspects thanks to explicit symbolic AI rules
- After the decision-making phase, to dissect the complex business sequence and ensure decision traceability
Intelligent Process Automation : By combining Salesforce Lightning with BRMS, companies can intelligently automate and adapt their complex business processes based on specific auditable rules. This reduces manual workload, speeds up decisions, and improves operational efficiency.
Increased Adaptability and Scalability : Integrating BRMS with Salesforce Lightning allows companies to quickly and easily modify automated business decisions based on market changes. This ensures that strategic decisions remain relevant and adapted to the changing needs of customers.
A Favorite Stack Among Clients
« The seamless integration of Salesforce Lightning with business rule management systems such as IBM ODM on Cloud, coupled with smooth connectivity to an ETL like Mulesoft, has transformed our operational approach.
We have seen a significant increase in efficiency for business operators, faster decision-making, and better-optimized business processes.
This robust architecture has allowed us to stay agile and proactive while integrating new government reforms. »
JP, CTO, Private Investment Bank
In conclusion
Maximizing business operation efficiency is essential to remain competitive.
Salesforce Lightning has become one of the reference tools for the front office of internal business processes (e.g., sales, marketing, internal business processes).
BRMS and Business Automation technologies ((often coupled with data orchestration platforms like Talend or Mulesoft) offer a powerful complementary platform to optimize business decisions, improve efficiency, and ensure agile decision-making.
This combination ensures that companies remain competitive in a constantly evolving environment.
inukshuk.io supports its clients in implementing agile business decisions.
Emmanuel Bonnet, inukshuk.io